Support

We aim to respond to every support request as quickly as possible. Most tickets are addressed within 2–4 business hours, but during peak periods it may take slightly longer. For urgent or high-priority issues, our system automatically routes your ticket to the appropriate team, ensuring you receive faster assistance. Premium and enterprise users often receive accelerated response times due to prioritized handling.

Yes, every ticket you submit generates a unique tracking link. This link allows you to monitor updates, view responses from our team, and upload follow-up information if needed. You will also receive email notifications whenever your ticket status changes, so you’re always aware of progress without needing to contact support again.

To help us resolve your issue quickly, include as much detail as possible. Start with a clear summary of the problem, followed by the exact steps that led to it. If applicable, share screenshots or screen recordings to help us reproduce the issue on our end. Also mention your device, browser version, operating system, and any integrations or plugins involved—this information significantly reduces troubleshooting time.

Yes, our technical support team provides full assistance for all integration-related questions. Whether you’re connecting ENX tools with third-party applications or working with our API endpoints, we offer step-by-step guidance, code examples, and troubleshooting help. We also support custom workflows and can review your API requests to identify configuration errors or optimization gaps.

For enterprise and premium users, we provide round-the-clock support to ensure uninterrupted operations across global time zones. Standard users receive assistance during regular business hours, but urgent issues are monitored and escalated automatically when necessary. Our goal is to ensure no customer faces long downtimes or unanswered critical concerns.